FAQs

Click the “WHOLESALE SIGN / SIGN UP” button on the top right corner. You will be led to the sign-in page. You can click on the green button “No account? Create one here”

1. Pick the items you would like to purchase and add them to your cart.
   
   
2. After you finish shopping, click the button “PROCEED TO CHECKOUT”.
   
   
3. Enter your shipping address and press “CONTINUE”
   
   
4. The shipping method will be organized by Charming Living unless otherwise agreed upon by the buyer.
   
   
5. Select “Pay On Account” and tick that you agree to the terms and conditions and then press “PLACE ORDER”.
   
   
6. The order will come through to us and we will select a trustworthy and low-priced courier.
7. The freight details will be sent to you and once you agree to the freight costs, we will send an invoice. The order needs to be prepaid (unless you have trade terms with us) and only then will the order be dispatched.

Once you place your order, we will email you the tracking details.

Please contact Customer Service via email at sales@charmingliving.com.au as soon as you can. If you contact us before the item is shipped you can obtain a full refund. However, if you would like to cancel after the item has been shipped, we can organize for the item to be returned to our warehouse, but you will need to pay the outgoing and return freight costs.

If you need to change the shipping address after placing your order, please contact us immediately via email sales@charmingliving.com.au so we can change the address before the item gets dispatched.

Currently, we only have one showroom at Mordialloc, Victoria. If you would like to come and see the showroom, please make an appointment by emailing admin@charmingliving.com.au. Walk-ins are not accepted.

Please contact us immediately via email at admin@charmingliving.com.au and attach photos/videos of the damaged item. We will offer a replacement part or a full refund depending on the damage.

We offer a 7-day Change of Mind return policy. In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days
• The goods are in the original packaging

The goods cannot be returned if:

• The supply of goods was made to your specifications or clearly personalized
• The supply of goods which according to their nature are not suitable to be returned, deteriorates rapidly or where the date of expiry is over
• The supply of goods is not suitable to return due to health protection or hygiene reasons and were unsealed after delivery
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

The customer is responsible for the cost and risk of returning the goods to us. They should send the goods to the following address:

39B Hinkler Road
Mordialloc
VIC 3195
Australia

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Payment Methods We offer Electronic Funds Transfer (EFT) and PayPal as our payment methods.